1. – Legal information:

Read attentively the following terms and conditions.

These terms and general conditions are to be applied to the online services offered by the Haciendas Company Ltd. on the website web www.the-haciendas.com and www.the-haciendas.com/warehouse (henceforth, “Websites”), which is offered exclusively to physical and legal person that meet the following requirements: (i) be a resident in the countries where consuming and/or buying and/or selling alcoholic drinks are permitted; (ii) be of age or over the legal drinking age in the country of residence; and (iii) be capable of acquiring services and products from The Hacienda Company without contravening any rules.

Read attentively the following terms and conditions. By entering the Websites, the web pages they contain or the other websites accessible from the websites in question, the user declares that they understand and accept these terms and conditions. If the user is not in agreement with this, we ask that the user refrains from accessing the Websites, and all the pages they contain.

The user can only use the Website in the way permitted by the current legislation.

These terms and conditions can be modified at any time and without previous warning. In case of modification, the use of the Websites can be interpreted as the acceptance of the new terms and conditions.

To reference these terms and conditions, the expression “T&C” will also be used.

2. – Who are we

The Haciendas Company and The Haciendas are commercial names and/or commercial brands and The Haciendas-Company Ltd. (henceforth, “THC Ltd.”) and/or The Haciendas-Company – Branch in Portugal (henceforth, “THC”).

THC Ltd. is a society legally established following the laws from England and Wales, registered in the commercial register, the number being 8228267 and its registered office in Broken Wharf House, 2 Broken Wharf, EC4V 3DT London (UK). The Haciendas-Company Ltd. is a branch of the Spanish entity Corporación Financiera Arco S.L., the parent company of the Arco companies (www.cfarco.com).

THC is a branch of The Haciendas-Company Ltd. legally established in Portugal, with its registered office in Avenida de la República nº 15 4th floor 1050-185 Lisbon (Portugal) and NIPC 980486173. THC is focused, amongst other things, on marketing, distribution, wholesale and retail sales, and direct sales from the company to the customer and sale to firms (both online and offline) of wine and other food products, as well as general catering services such as restaurants, hotels, celebrations and banquets.

THC manages on demand BY the THC Ltd. the commercial information related to its clients or users from The Haciendas Club, whose members can enjoy exclusive offers, discounts and other advantages when they stay at our luxury hotels, visit our restaurants or buy our wines and food products.

Unless it is clearly stated otherwise in these T&C, all the products and services offered on the Websites are products and services of TCH Ltd.

3. – License, access y use of the Websites

The website’s copywrite and all its material (including, amongst others, text, computer code, illustrations, photographs, images, music, audio, video and any audio-visual material included in the Websites) are property of The Haciendas-Company Ltd. and all authorised.

Subject to the compliance of these T&C, THC Ltd. grants the user limited rights, not exclusive and non-transferable to access the Websites and use them for personal non-commercial reasons. This license does not offer under no circumstances the resale or commercial use of the products and services offered on the website and its content: the acquisition and use of lists, descriptions or prices of the product; the download or coping data from users’ accounts for other sellers; nor the use of robots or similar tools to extract data.

THC Ltd. or its licensors, suppliers, editors, right-holders and other content providers reserve the rights that aren’t explicitly granted in these terms and conditions.

The licenses granted by THC Ltd. will no longer be valid if the terms and conditions have be breached by the users.

The website can only be used to gain information on The Haciendas Company, its products and its services, such as making a reservation or permitted purchases. It is prohibited to use the Websites for any other use, including, amongst other, false or fraudulent reservations and/or purchases or reservations in preparation for demand.

The user agrees to no use any robot, spider or any other automatic or manual device to monitor or copies the Websites or its content without previous written permission from THC Ltd. and/or TCH, as to not interfere nor attempt to interfere in any way with the correct functioning of the Websites.

The user also agrees to not transmit contents to THC Ltd. and/or THC and/or Websites (i) including virus, worms, and/or any other computer program with the intent to harm, alter intercept or control inappropriately systems, data or information and (ii) content that can incur responsibility for THC Ltd. and/or THC or can cause damage to THC Ltd. and/or THC or its commercial operations.

It is forbidden to reproduce, duplicate, sell, distribute, visit or any other type of commercial use of the Website and the products and services offered in part or its entirety without prior written permission.

The user agree to compensate THC Ltd. and/or THC for any loss, damage or claim that can made by the inappropriate use of the Websites o any services included or accessible from them, and any breach of these terms and conditions.

4. – User accounts

It is possible that the users may need to create an account (henceforth, “User account”) to use the Websites and access products and services of THC Ltd.

The users will be responsible to keep the password of its User account to limit the access to the system and to the extent permitted by the law, agrees to assume responsibility for all actions carried out on the User account or using its password. The user must take precautions to guarantee the password’s confidentiality and to inform us immediately if there is reason to believe that someone may know their password or that someone is using/has used the password without permission. The user will also have the responsibility to check that all the information given is correct and complete, and to update us if there is any change in that information.

We reserve the right to deny access, cancel User accounts and to eliminate or modify content in the event of a breach in the current legislation, in these T&C or other conditions, guidelines or policies that can be applied.

5. – Products y services offered by our Websites

  • 5.1 Product y services

(I) The Haciendas Club:

THC Ltd. offers its clients the possibility to join the club in various categories to access special offers on wines, as well as discounts and advantages that are stated in the club’s terms and conditions. The discounts and the advantage can vary according to each member’s category. THC Ltd. also reserves the right to change these discounts and/or advantages to others of equal value. THC Ltd. will inform the members about all changes with sufficient time in advance.

The wine’s harvest year on offer may vary.

The annual subscription to The Haciendas Club consists of a single payment paid on the day of the registration. Payment can be made via credit or debit card (Visa, MasterCard or American Express) on our website.

The postage of the selected wine is free for the members in the United Kingdom (England, Wales and parts of Scotland), in Spain (peninsular) and Portugal. For the rest of the countries the posting fee will be charged. Please get in touch with our Customer Service department if you require a quote.

In the case of sending wine to Ceuta, Melilla, Canary Islands, Baleares Islands, Isle of Man, Isles of Scilly, Highlands and Isles of Scotland or North Ireland, get in touch with our Customer Service department for a quote. Due to our customs restrictions, we cannot post to the Channel Islands (Alderny, Gurnsey, Jersey, Sark) nor Republic of Ireland.

THC Ltd. will send an email to confirm payment within two working days following the day of registration. The members will legally have 14 days to exercise their right to cancel the subscription, as explained, however, if not cancelled in the allotted time, the cancellation will not be possible.

The members must pay the totality of the annual subscription fee to benefit from the free nights, where Hacienda Zorita and other establishments offer accommodation. The reservations must be made in advanced and availability is not guaranteed.

The member’s fee is subject to changes in indirect taxes, special taxes o VAT.

(II) Our hotels and restaurants:

The Haciendas Company offers clientele a huge variety of hotels and restaurants, regardless of the client being a member or not.

The reservations can be done through our websites, sending an email to our Member Services at contactus@the-haciendas.com or by calling one of our Sales departments and Customer Service (0034) 911 441 290 in Spain and (0044) 845 60 38 565 for other countries.

(III) The Warehouse:

The Warehouse is our online shop. The users can use the Website to purcase our products, from wines to a selection of Spanish quality products, such as cheese, meat, olive oil etc. (henceforth, the “Products”).

  • 5.2 Sales conditions

THC Ltd.’s product and service sales will operate following these conditions, and these T&C. Read these conditions carefully before making an order from THC Ltd., as all sales entail agreement of these conditions.

(i) Our contract:

An order is an offer toward the TCH Ltd. to purchase a product and/or service indicated on the order. After receiving the order to purchase the product/service, we will send an email to confirm the payment.

(ii) Cancellation rights and return policies:

Cancellation rights: The user will have a period of fourteen (14) working days to cancel the contract without incurring a penalty and without the need of a reason.

The period to exercise this right will begin: (a) for products, the day the user receives it, (b) for services, the day the contract is closed.

Return policies: The customer satisfaction is very important to us. Due to this, we ask our clients to notify us immediately about any damage, delivery error, quality problems or any other questions by calling our Sales and Customer Service department on ((0034) 911 441 290 from Spain and (0044) 845 60 38 565 from other countries or by sending an email to contactus@the-haciendas.com.

(iii) Prices and availability:

All prices shown include the legal IVA (VAT)

When we process an order, we will inform the user as soon as posible (via email) if the product is not available and we will not charge those products.

All products and services are subject to availability and harvest changes.

The purchases made at The Warehouse will have the following postage fees:

United Kingdom: Free postage for all orders over 90 pounds to the United Kingdom (excluding Channel Isles, Isle of Man, Isles of Scilly, Highlands and Isles of Scotland, North Ireland and Republic of Ireland). Order under 90 pounds will have an 8.99 pound postage fee per box of 12 bottles and every point of delivery.

In case of postage to Isle of Man, Isles of Scilly, Highlands and Isles of Scotland or North Ireland get in touch with our Customer Service department for a quote.

Due to our customs restrictions, we cannot post to the Channel Islands (Alderny, Gurnsey, Jersey, Sark) nor Republic of Ireland.

Free delivery over 50€

Spain and Portugal: 6.95 euros for order under 50€.

Other countries: Ask for a quote sending an email to contactus@the-haciendas.com.

Postage fees can vary without warning. Postage is free for some special offers.

(iv) Payments:

Payment can be made via credit or debit card (Visa, MasterCard or American Express).

After processing the CVV number on the credit card, The Haciendas Company will follow the PCI Security Standards Council’s guideline vigorously about information security.

The reservation at the Hacienda Zorita accommodation is operated by our partner company Small Luxury Hotels of the World™, consequently payment is made directly to that company and remains out of the hands of The Haciendas-Company.

(v) Customs:

Orders established on the Websites for delivery outside of the UE can be subject to taxes and custom fees that will be collected once the post arrives to its destination. The necessary costs of customs formalities are exclusively of the user. The customs policies can vary from country to country so we recommend asking local customs authorities for more information. Although we consider the privacy of our users of the utmost importance, the international clientele must take into account that their post may be opened and inspected by custom authorities.

(vi) Our responsability:

THC Ltd. is not liable for any (i) losses that are not due to failure on our part, or (ii) any business damages including (loss of profits, income, contracts, anticipated savings, data, goodwill or loss in value) or (iii) indirect or consequential losses that were impossible to foresee in the moment the contact was finalized or the sale. Some of these limitations are not permitted due to the legislation in some countries. In that case, the limitation will not be applied and the client may have additional rights.

We will not be held responsible for the delay or failure to comply our obligations in regards to these conditions when the delay or failure to comply is due to causes out of our control.

These conditions do not affect the client’s right to receive the products in a reasonable timeframe. In the occasion the delay is caused before postage, no payment will be made beforehand and the client may cancel the order at any time before it is posted.

6. – Data protection

Responsible and in charge of the data treatment.

The Haciendas-Company Ltd. – Branch in Portugal, with its registered office in Avenida de la República nº 15 4th floor 1050-185 Lisbon (Portugal) is the entity in charge of management and processing personal data on behalf of The Haciendas-Company Ltd, registered in the commercial register, the number being 8228267 and its registered office in Broken Wharf House, 2 Broken Wharf, EC4V 3DT London (UK), which will have the responsibility of the treatment in applicable legislations on information privacy.

Both companies agree to respect the people’s privacy and to protect their personal data against any form of misuse.
Data given by the User:

When the user visits our Webpages, registers or acquires our products and services, it is possible that some information must be given (name, contact information and credit or debit card information). We may also obtain information about the use of our Websites and the users through emails or letter that have been sent (henceforth, “Personal information”). There is also a possibility that we will record and supervise incoming calls to maintain customer service quality and to facilitate staff training.

Users must notify any changes in their personal information so we can keep it up to date and with no errors.

Uses of Personal Information:

THC Ltd. will use the personal information for the following reasons: invoicing products and services requested by the client; client management; to settle disputes; promoting products and services; creating user profiles for marketing campaigns based on the use of our products, services, Websites by the clients; quality control of the services; market research. The information’s use and analysis will also allow us to manage, improve and develop our actions.

By providing you telephone number and email address, the user is explicitly authorising commercial communication via any means, including digital mean, such as sms, mms, emails or messages sent by IT programs or social media. We can use users’ personal information to inform them about our products and services in the travel industry, hospitality industry, cuisine or other related sectors in accordance with current laws and regulations. In the event a user does not wish to continue receiving this information, notify our Customer service by sending an email to contactus@the-haciendas.com

Disclosure of user’s information:

With the aim to guarantee the provision of services and normal web performance, THC Ltd. can allow access to the clients’ personal information or sharing this information with employees, representatives and in group companies based in European countries that offer a similar degree of protection.

(i) United Kingdom: United Wineries Ltd. and Zorita’s Kitchen Bacchanalia TWS Ltd., both with its registered office in 2, Broken Wharf House, EC4V 3DT (London); (ii) Switzerland: United Wineries International, S.A., registered in 33 Rue des Bains, 1205 Geneva; (iii) Spain: Corporación Financiera Arco, S.L., The Haciendas Warehouse, S.L., The Haciendas Company Spain, S.L. and United Wineries Iberia España S.A.U., all registered in María de Molina 25, 28006 (Madrid), and United Wineries Estates S.A.U., with its registered office in Carretera de Salamanca-Ledesma km. 12, Valverdón (Salamanca); (iv) Norway: United Wineries AS and The Haciendas Company AS, with its registered office in Strandgata 41 (Stavanger); (v) Portugal: The Haciendas-Company Ltd. – Sucursal em Portugal, with its registered office in en Avenida de la República nº 15 4º piso, 1050-185 (Lisboa).

User explicitly authorise the data release to the companies, previously stated, and for the purposes stated in “Uses of personal information”.

To the extent permitted by law, we can also reveal user information to public authorities and entities, or any other person in accordance with rules, orders, subpoenas, official petitions or similar processes.

Unless the law states otherwise, we will not divulge, send or spread the information given by the user to public entities and organisations without their prior approval.

In order to process orders and other petitions, THC Ltd must facilitate some of the client’s data (name, address, telephone number etc.) to other companies which are in charge of logistic and transport services. However, the data with be strictly limited to the order’s processing.

User rights:
In addition to meeting the legal requirements, all personal data procurement and processing undergo a high level of security to avoid their loss or manipulation.

User rights:

In accordance to current legislation, all THC Ltd clientele has the right to access their personal information and edit them, remove them or deny usage of them. You can request more information by contacting our Customer Service department by calling (0044) 845 60 38 565, sending an email to contactus@the-haciendas.com or writing us a letter at The Haciendas Company Ltd. – Sucursal em Portugal, Avenida de la República nº 15 5º floor, 1050-185 Lisbon (Portugal):

We take all technical precaution to avoid loss, misuse or alteration of the clientele’s personal information.

All personal information we receive is kept on secure servers (password and firewall protected). The user accepts that data transfer over the internet is not safe and therefore THC Ltd. cannot guarantee the safety of any information sent over the internet.

“Cookies” use:

In addition to the cookies which are necessary to surf the web, such as the session cookies, this website also uses analytical and publicity cookies, both theirs and of third parties (Google analytics services) that allow information storage in the user’s browser and could be retrieved on subsequent visits.
Google Analytic services are to measure and analysis visits to the website. The data received will be processed by google in accordance to Google Analytics’ Privacy Policy. Therefore, any exercise of rights in related to Google’s cookie should be made directed towards the website, Google.

Browsing our web means the USER accepts cookie usage and IP addresses monitoring archives whose use allows THC Ltd. collect data for statistical purposes such as: Date of the first visit, number of time website has been visited, date of the last visit, URL and domain, browser used and screen resolution.

The USER can prevent the cookie’s installation or delete any that have previously been installed, via their browser settings, and through the apps. However, THC Ltd. will not be held responsible as their inactivation can affect the pages usage. The information received is totally anonymous and under no circumstances can be associated to a specific user or be used to identify a user.

These are the instruction to configure cookies on the main browsers:

Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For more information, you can contact Google services for website support or the browser’s help button.

Firefox: Tools -> Options -> Privacy -> Browsing history ->Personalised settings. For more information, you can contact Mozilla services for website support or the browser’s help button.

Internet Explorer: Tools -> Internet options -> Privacy -> Settings. For more information, you can contact Microsoft’s service for website support or the browsers help button

Safari: Preferences -> Security. For more information, you can contact Apple’s service for website support or the browsers help button

7.- The information’s authenticity

Although we have done everything in our power to guarantee the authenticity of all the information found on the Websites, THC Ltd. is not responsible for any possible errors. They do not offer any guarantee, implicitly or explicitly, that all the information found on the Websites are error free. To the fullest extent permitted by law, THC LTD, any and all warranties, representation or conditions of any kind whatsoever are hereby expressly waived and excluded, with reference to the Websites and its uses, including, among others, implied warranties of quality, fitness for particular purposes and/or the adoption of appropriate measures.

The information (including text, images, analysis and offers) may be inaccurate due to the renovations and repairs to the facilities. The Websites can also include typographical errors, omissions. THC LTD will not be held responsible or any errors, omissions or possible discrepancies between the rooms, facilities, or available services and descriptions on the Website, and therefore will not be responsible for damages that can result from them. The images have no contractual value.

The Website’s content or Newsletter offers may contain typographical errors or omissions.Stock subject to availability.

8. – Customer Service

We have the obligation to attempt to resolve any doubt our clientele may have

Our customer service department are available from Monday to Friday between the hours 10:00 to 20:00 GMT on the telephone numbers (0034) 911 441 290 in Spain and (0044) 845 60 38 565 (other countries), via email at contactus@the-haciendas.com or contact us by mail at The Haciendas Company Ltd. – Sucursal em Portugal, Avenida de la República nº 15 4º floor, 1050-185 Lisbon (Portugal).

9.- Civil responsibility

Although we do everything in our power to guarantee the Websites’ availability and the absence of errors in the transmissions, the internet’s nature prevents us from giving any guarantees. On the other hand, access may be temporarily interrupted or limited due to maintenance, repairs or introducing new products or services. However we will try to limit the delay’s frequency and duration.

THC and/or THC Ltd. does not assume any responsibility for losses that are not due to failure on our part, or (ii) any business damages including (loss of profits, income, contracts, anticipated savings, data, goodwill or loss in value) or (iii) indirect or consequential losses that were impossible to foresee in the moment the Websites were started.

We will not be held accountable for delays or breaches of obligations when it is caused by reasons beyond our control. This will not affect the clients’ right to receive the product in a reasonable timeframe or to be reimbursed in the event the product were not received or services in a reasonable time period for causes outside of our control.

Some of these limitation are not permitted due to the legislation in some countries. In this case, these limitations will not be applied and it is possible the client will obtain additional rights.

There is nothing stated in these condition that limits or excludes our responsibility for fraudulent misrepresentation neither due to death or personal damages that can be attributable to negligence or deliberate fault on our part.

10. – Intellectual property rights

All trademarks, logotypes, designs, service mark, texts, graphs, images and data collection shown or accessible on the websites (together called Trademarks) are registered trademarks and/or legally seen as The Haciendas-Company Ltd. It is forbidden the Trademarks’ use and duplication without prior written permission from The Haciendas Company Ltd. None of the content on the Websites can be interpreted as implicit permission, for legal impediment or any other type, of a licence or right to use the Trademarks without prior written permission from The Haciendas Company Ltd. or any other in charge of the trademarks.

11. – Link policy

Links to other websites: All links to other websites from the Websites are given in good faith and the only purpose is to offer more options to the Website users. These links fulfil the following conditions:
THC Ltd. assumes no responsibility for the content (including privacy policies) of the other websites or the links they include.
No link to other website controlled by a third party can be interpreted as a business support or recommendation of TCH Ltd.

THC Ltd. has no control over other websites’ content and therefore will not accept any responsibility, losses or damages that can result from their use.

Links to the Websites: THC Ltd. appreciates the Websites additions, provided that the links fulfil the following conditions:

The Websites link must not be misleading.

There must always be an appropriate text to describe the link.

It is forbidden to use the THC Ltd. logotype or any other THC Ltd. trademark for any purpose, including links, without written permission.

It is forbidden to use frames or similar technology to show the Websites’ content.

In the event THC Ltd. requests it be taken down, the link will be removed as soon as possible.

Link removal: To request a link’s removal, send an email to contactus@the-haciendas.com. This removal will stay in our sole discretion unless there is a legal obligation.

12.- Jurisdicción y ley aplicable

These terms and conditions and all the questions related to them will be applied and interpreted in accordance to England and Wales’ legislation. All litigious matters that are associated to these terms and conditions will be resolved by the consumption arbitral tribunals, intermediaries or judges and corresponding tribunals in accordance to England and Wales’ legislation